FAQ

Everything you need to know about ourProducts and ourphilosophy.

1. Where are our products manufactured?

All our products are produced in Austria (company certified according to ISO 22000:2018). The raw materials used are of high quality and their purity is confirmed by precise analysis certificates. All raw materials, the individual production steps and the finished products are checked using the most modern analysis methods and only then released.

2. Why are the effects of many herbal ingredients in the products not explained?

Despite centuries of experience with certain plant substances and countless studies, we are unfortunately not allowed to make any statements about the effects of the medicinal plants and herbs we use due to the legal situation. If you would like to find out more about the plant substances we have carefully selected and purposefully combined, please research them in the relevant specialist articles and forums.

3. How do Medicusan dietary supplements differ from other brands?

Not all dietary supplements are the same. This is clear from a quick look at the different ingredients and their dosage. We not only require the highest quality raw materials, but also attach great importance to ensuring that all ingredients in our dietary supplements are present in the optimal amount - not too little, but also not too much, which could lead to health problems, especially with non-water-soluble active ingredients. This also explains why some of our products require two capsules to be taken daily, while other products only require one capsule per day. If a higher amount of the ingredients is required, we provide the corresponding product in powder form to drink in order to give our customers the greatest possible output combined with the simplest and most convenient way of taking them.

4. Which products can be combined with each other? Are there interactions between different Medicusan dietary supplements?

The entire Medicusan range is designed to ensure that the individual products work together harmoniously and do not interact with each other. The combination ofBeauty Perfection I Hyaluron – Spermidine – OPC withBeauty Perfection II Keranat™ is recommended. These two products represent the absolute beauty ultimate – women (or men) really cannot take more targeted and high-quality active ingredient complexes for their appearance. Beauty products can also be combined with health products, such asIQ-Forte, because care was taken not to overdose on the amount of active ingredients contained. Only when taking theImmune BoosterA combination with other zinc-containing products should be avoided.

5. How should the dietary supplements be stored?

Medicusan dietary supplements should be stored dry at room temperature (max. 25°C) and used within three months of opening.

6. How long do the dietary supplements last?

Depending on the ingredients, our products have a shelf life of between 24 and 36 months; the exact best-before date can be found on the bottom of the jars.

7. Are all supplements vegan?

Yes, the entire Medicusan range is free from animal substances and can therefore be taken by vegans without any concerns.

8. What makes the packaging in Miron violet glass so special?

In order to preserve the quality of our premium ingredients as best as possible and, above all, to protect them from external influences such as harmful sunlight over a longer period of time, we package our products exclusively in high-quality Miron violet glass. This is the only type of glass that is partially transparent to specific wavelengths of light, thereby creating a high-energy environment inside the glass.

9. How should the capsules be taken?

Unless otherwise stated, the products can be taken at any time of the day. With a daily dose of two capsules, there is nothing to prevent them from being taken at the same time or at different times.

Everything you need to know aboutOrder- andShipping terms.

1. To which countries does Medicusan deliver its nutritional supplements?

Our nutritional supplements can be shipped to Germany and Austria. Individual orders from other countries are also possible upon request.

2. How much does shipping cost and when are orders free of shipping costs?

The shipping costs are €3.90. However, for orders over €40.00, shipping costs are waived.

3. Can I change or cancel an order?

If you would like to make changes before shipping, please contact our Customer Service:customer.service@medicusan.com.

4. How long does the delivery time take?

The delivery time is 1-2 working days from the order being placed. Gift vouchers are sent immediately by email.

5. How does the return shipment work and who bears the costs?

The statutory right of withdrawal applies: Unopened products can be returned within 14 days; we will cover the costs. Further information on the right of withdrawal can be found in our terms and conditions.

6. Can I also order by phone?

No, unfortunately it is not possible to order by telephone.

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